30-Day Returns

We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, undamaged, and in its original packaging. Proof of purchase may also be required.

To request a return, please contact us at support@doorlights.co before sending your item back.

Once your return request has been approved, we will provide you with instructions on where to send your return.

Return shipping costs are the responsibility of the customer. We do not provide prepaid return shipping labels.

Items returned to us without first requesting and receiving return approval may not be accepted.

For any questions regarding a return, please contact support@doorlights.co.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or you have received the wrong product, please contact us as soon as possible at support@doorlights.co with your order details and photos of the issue.

We will assess the issue and work with you to provide an appropriate resolution.

Non-Returnable Items

Custom or personalised products are not eligible for change-of-mind returns.

Gift cards are also non-refundable.

Please contact us before ordering if you are unsure whether a particular product is eligible for return.

Sale Items

Sale or clearance items are not eligible for change-of-mind returns unless otherwise required by applicable consumer law.

Exchanges

If you would like to exchange an item, please contact us at support@doorlights.co.

In most cases, the fastest option is to return the original item and place a new order for the replacement once your return has been approved.

Return shipping costs for exchanges are the responsibility of the customer.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you may have the right to cancel or return your order within 14 days of receiving it without providing a reason, subject to applicable consumer laws.

Returned items must be unused, undamaged, and in their original packaging, with proof of purchase where required.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@doorlights.co.